Carroll's 3PL Logistics & Freight Transport

The 1 star is for a management decision. The actual staff at Carrolls are super helpful, efficient and overall....great warehouse staff. However management at Carrolls decided to cancel our nearly 10 year old account (paying every invoice within 30 days without exception) and it was surprise to us the cancellation was due to us not shipping with them (to THEIR expected volumes) which was the FIRST AND ONLY TIME we were aware of their expectation (would have been different outcome had they told us "we need more shipping" (duh!)!!!!!). They initially gave us about 6 weeks to clear our 25 sq mtrs (approx) of stock and extended to the end of January but management changed their minds early January and wanted us gone pronto and the final insult (after paying on time-every time was a demand to pay the final invoice immediately before goods are picked up...don't trust us!!! Sad, we kept with Carrolls PAYING due invoices faithfully during the 2 lockdown/covid years and this was dumped on our small manufacturing business as a surprise. NOT recommended for small business with present "Management" decisions due to our experience. Whoever made this decision to kill us without giving fore-warnings of expectations is a GOOSE...an inedible one. But not the staff, they've been fantastic!
Feb 13th, 2023

Great company to deal with, Very professional, Quick communication and prompt delivery. Couldn't ask for more. Keep up the good work, we will be moving our business directly to Chris and the team, A+
Feb 27th, 2023

I am so so happy I went with Carroll's - The job wasn't easy, needed a Hiab to get to Waiheke, then down a tricky driveway and lift an outdoor kitchen over a house. Kevin the driver was nothing short of legendary. Same goes for Chris with the quote and planning. Don't often write Google reviews, but this team deserves all the praise they get!
Dec 23rd, 2022

Oct 16th, 2022

A joy to work with. Everyone from initial contact (Ian), admin (Jakoba) to driver (Pete) was efficient & friendly with great communication. Pete carefully delivered my precious cargo right at the spot I wanted. Very happy with the service. Thank you guys :)
May 16th, 2022