OPSM Manukau

Pathetic service at the Manukau store. Firstly 2 to 3 people standing behind the counter with no customers present with no greetings from anyone. After 10 minutes of looking aroubd I found the courage to approach the counter and the guy who I think was the manager asks Watsup and the 2 other girls giggling from the back like really have some professionalism. Well the reviews here explains everything I wish I read the reviews before entering the store.
Feb 27th, 2023

The Indian guy and girl sitting at the front talking away, not greeting customers when they enter or being at their assistance, wasn't helpful at all, I've worked for opsm myself, and this definitely isn't the expectation any store would want to have. No wonder this store already has bad ratings compared to others.
Feb 17th, 2023

Great place to have your eye checked amazing customer service very friendly staff.good on you opsm team.
Jan 9th, 2023

5 stars to the Kishan! What a nice person, doing an amazing work. But except him, what a terrible place. I'd give rating in minus if there is an option. No wonder why this store has such low rating. Terrible customer service. Great welcome and smile while buying the expensive glasses and wow.. When we are picking up glasses for my daughter, the guy who served us was terrible. I thought he was forcefully asked to come on shift as his attitude was horrible, like he was just waiting to finish work. No welcome, not a word he said, just grabbed the glasses after we gave the name & handed over to us. He neither gave us a bag, specs cleaning cloth etc not once he asked, "Try the glasses & let us know how it is" etc. There was another asian lady who gave us a bag while we were leaving. She was not so good either. I was asking her to help with my Giorgio Armani glasses and all she was only upselling the specs insurance. She kept saying, "You should have bought that" or "Always get the insurance" stuff. She was talking like, I am asking her to do it for free. It was an expensive pair and they promise to help with normal service when needed. But well, she thought she was doing a favour. I have two of them, each costing almost a thousand dollars and this is what I hear from them. Well, I will never buy from this store and definitely recommend the same to others. There are other OPSM stores if you really want but also, many other companies who sell way cheaper than OPSM. It is probably pointless to write here because there are previous similar feedbacks and yet, you have such people serving your customers. If you really think about your customers, take action.
Jan 8th, 2023

Absolutely terrible service. Never answers the phone. One time they did answer they couldn't help and offered to call me back, which they never did. Would not recommend.
Nov 13th, 2022