Pascoes The Jewellers

Wanted to buy a gift for granny but did not. Wasn't happy with the terrible cold customer service of the sales girl. It all comes down to the customer service we receive before customers decide to buy the items! This company seriously need to replace the cold incompetent sales team in Lynnmall branch!
Nov 21st, 2022

Nov 7th, 2022

Worst costumer service ever! Wanted to exchange a watch my husband bought a week ago, did not wear it, showed to me on the day, and we decided to go for a different colour. Took the watch back, and the shop attendant and ?20 years old "manager", examined the watch and said it has scratches and that he believes that it has been worn "more than two days". Scratches that I could not see. My husband, basically put the watch on to showed it to me, and that was it!. Despite having a 14 day return policy, they declined to exchange the watch. Very disappointing customer service, obviously they have no interest on keeping costumers, never going back there!
Jun 15th, 2022

Probably the worst customer service I've ever experienced. I stood there looking at the earrings for a while. In ANY retail store an employee would approach you to ask if you needed help with anything. Three of them were huddled behind the register talking away without a care in the world. Why not help the customer infront of you and then get back to your little gossip session? Luckily the guy was nice enough to ask if I needed help with anything. He's the only employee with proper customer service capabilities. Improve your employee training Pascoes.
May 30th, 2022

Awesome staff & sales :) helped me with what i needed !
Feb 22nd, 2022