Local Doctors - Otahuhu

So bad doctors are gud but girls at front desk are so bad not happy
Feb 27th, 2023

Good nurses & good Doctors
Jan 4th, 2023

Ive been a Local Dr patient since I was 16 (23 long years) and majority of my encounters have been great. However, this branch is by far the worst Ive dealt with!! To start off with, this clinic NEVER answer the phone! Ive called ahead multiple times in the past year and not once has anyone ever picked up the phone! Had they of picked up their phone, it wouldve saved me so much inconvenience and/or multiple trips to and from the clinic with my young children. When asked about this in clinic, they deny this yet my call logs dont lie and white cross downstairs have confirmed they can see staff through security footage at reception. There has been times where Ive been put thru to the call centre and have been given one set of information just to get in to clinic and be told something else (and Ive only had this issue with this clinic in particular) On a few occasions Ive gone into this clinic for a walk-in appt and theyre not operating. The clinic is open but they have a sign on the counter stating there is only 1 dr on and he is only seeing his patients. What really annoys me about this is, there is nothing mentioned on their website about closure (which should be) and it states theyre open normal hours, they dont have these notices at the entrance downstairs or at the back door and lastly, they dont answer their phones so its almost impossible to clarify this until we get upstairs. Im highly considering changing drs but I love the flexibility of walk-in appts as were a family that hardly ever get sick or need to see drs. Mehhh, sort it out! Ill be dropping my feedback form into clinic tomorrow too!
Dec 24th, 2022

Took my daughter to the docs at east tamaki health care in otahuhu and the receptionist tells me to wait and see if she could be seen as she's a casual.. I sat and waited, I had seen 2 of the receptionist discuss amongst themselves on what to say to me.. me thinking because there's no people, literally empty that they would allow my daughter to be seen.. one of the receptionist reckons im sorry but she's a casual so the doctors couldn't see her! I asked why and she says because it's only for their patients only! I asked what time do they close and she says 5pm (it was 3pm) when we got there! I told her my daughter needed to see the doctor today and she goes yeah she can go downstairs and wait at white cross docs! Mind you white cross was so busy if i had went i would have waited for atleast 4hours, when my daughter could just clearly be seen here at East tamaki health care where its empty. I said why do we need to go down stairs and wait when you are literally empty ??? You have no patients waiting in line here.. she reckons you have to be a patient of ours I'm so sorry!! I then said well could I sign up my daughter now because she needs to he seen.... She replies yes now we can see her ! She could have told me from the start that all I needed to do was to sign up! But she chose to make things extra hard for me..Absolute unprofessional pure laziness..something that could have easily been solved she chose to make my life so much harder. I'm glad my daughter got to see the doctor but as for the receptionist..... you need to check yourself matey.
Oct 15th, 2022

I had signed up and paid a large amount of $$ to register with this gp practice just before the first covid19 lockdown, when I needed medical care they did not answer the phone, they did not answer the emails I was sending, weeks went by still with no response, out of desperation I drove over there only to find they had closed for lockdown and placed 2 security guards outside to ensure there is no entry to their carpark, these two men explained to me they havent been open for some time but also found it strange they could go out of their way to arrange this but not be bothered to leave a message on their answerphone or return email to advise they were closed... apparently a bunch of patients had shown up through this time as they too couldn't get a hold of anyone. Very strange and unprofessional, 2 years later and I still haven't had a response to my emails or voicemails.
Sep 29th, 2022