Novo Shoes Sylvia Park

Just left the store, only person at the store and employee was staring at the wall ignoring my existence as I was looking at shoes
Feb 8th, 2023

Jessie from Texas really helpful in finding the right size shoes
Aug 5th, 2022

I dont usually post reviews but I couldnt resist after having a horrible experience (Ive also experienced this once before) at the Sylvia Park store. After reading the negative reviews about the young oriental manager I am not surprised. This person should not be in retail. She lacks any sort of happy emotion, does not have the can-do attitude and is extremely rude. I had called a few times prior to arriving - no answer. When I arrived no one was in sight and I had to call out a few times so she could hear me from the back room. She had her phone in her hand, texting. I got no hello or smile. When I found something I liked and it was time to purchase their paywave was down. I was told it had been like that for two weeks. I made the comment thats not good enough and as I walked away that girl stuffed the shoes inside the box and roughly slammed it on the counter it made a big noise and gave me a fright. Luckily I wasnt holding my young infant at the time. That girl was obviously angry I didnt purchase the shoes and made it known. As I walked past the store on my way out I saw her on her phone again at the counter. Absolutely DISGUSTING attitude in every way. I will never step foot in this store. St Lukes is excellent with helpful staff and I recommend anyone who is reading this to go there.
Jul 22nd, 2022

Placed two click and collect orders for two different pairs of shoes which said they were in stock over their website. Both orders were cancelled as both shoes were actually out of stock. Very frustrating.
May 25th, 2022

Nice shop to buy shoes for ladies! Came here with my friend and the service was really good. The ambience gives you a good vibe to purchase and the customer service is pleasant and comforting. Got good selection and offers running as well! Staff got good knowledge of the products and that really helped in making the purchase.
Feb 27th, 2022