Stirling Women Sylvia Park

This has been the most disappointing service Ive ever received from any company. My partner placed an order on the 25th of February. She was mucked around by saying her order was coming from a different store and it would be delayed. Next thing we receive a notification saying everything is ready for collection at the store. We drive 30 minutes to pick it up to be told only the partial delivery was ready for pick up and that the rest was on the way however got an email that day to say it was cancelled and the remaining order was refunded. With no compensation for the inconvenience caused. Weve been waiting for a refund for over 3 weeks. Called the store, they advised they cant do nothing about this the online store has nothing to do with the physical Sylvia park store. If I want the refund I need to chase after the online store they cant follow up on my refund. Have been calling the online store been hanged up 2x and not been able to get a proper solution or refund. Is this what we call customer service??? Order number #1925973. Look forward to hearing from someone from your organisation who can do something about this.
Apr 11th, 2022

I came in for a last minute purchase before an event and was feeling rather stressed and the lovely lovely sales assistant was so kind she complimented me on my dress which made my whole week as I wasnt feeling the most confident and her overall customer service skills were top knotch everyone else working there seemed to avoid customers and not want to be there she deserves a pay rise or some recognition this will be my preffered store from now! I visited on 18/11 at around 6pm
Dec 2nd, 2022

Came on Sunday 9th October 5 PM. To exchange the size. There was a girl " sale assistant ". Poker face,no interest in customers whatsoever. She said she can't do it because computer didn't work and more over she was not trained how to do exchange. Glassons has more interest in their customers than this store's sale assistant. She looked like she just came to replace some one , so unprofessional and incompetent. We came from West Auckland 25 km drive. When I said I am going to complain she told me go for it lol. Absolutely shocked and I can say we not going to be back to the shop with this kinda customer service where average price per item 150 doll! Owners you are loosing customers! Wake up
Oct 28th, 2022

Purchased online and emailed to find out when the order would be dispatched a few days later, they emailed back and offered to dispatch directly from a store to speed up the process. Excellent service, great sale price and super happy with the product.
Sep 14th, 2022

I love this shop and the products stocked. The sales staff are really friendly and know how to have a good laugh.
Mar 24th, 2022