NZ Post Centre Silverdale

This post office is not at all reliable, my tracking for my package said it was at the post office but every single time I checked they said it wasn't there. I sent them two emails and they only replied after two days, instead of their '24 hour' response time. I waited FIVE MONTHS EXTRA to retrieve this package after I finally managed to somehow get it. The contents were worth over $200 and I am so angry with this service. My phone number and address and email were all on the package and they did not contact me AT ALL even after five months. They gave absolutely no reason to why this happened and I will be making a statement. I suggest you find somewhere else to post your things. I understand that not everyone has had this experience but this is mine after using them for a few years. Hopefully their staff and customer service will improve soon. Five entire months and they did not contact me. Shameful.
Apr 1st, 2023

So rude. They are a NZ parcel drop off point, the only one, us rural businesses, can use without driving miles. Today, without any explanation or warning, refuse to take NZ courier parcels!@!@!
Mar 2nd, 2023

My email from DHL Express clearly stated that they are open for parcel collections till 4pm on Saturdays and Sundays only to be greeted by a rude lady in the shop barely uttering anything besides "we are closed". What a joke....
Feb 8th, 2023

Thank you so much for going above and beyond for me and my parcel pick up today you made my day!!! Such amazing customer service hope you have the lovliest weekend
Jun 11th, 2022

(Translated by Google) simple and fast (Original)
Feb 14th, 2022