Meadowbank Family Doctors

I specifically asked the receptionist if there would be a fee for the subject of my enquiry to which she said no. On that basis I told her to proceed with my request. The next thing I know the doctor sends me an invoice. I immediately called the surgery to contend the invoice. The receptionist had made a mistake in telling me there wouldnt be a fee. I told her I did not want to go ahead with my request, however the doctor refused to acknowledge any fault on their behalf and insisted I pay the invoice. I explained in full the situation to the doctor and how I was told there wouldnt be a fee, but he wouldnt back down. There was no apology from the receptionist for making a mistake and no acknowledgement she had incorrectly informed me. To me the whole thing felt like a money grabbing scam. I paid the invoice as I did not want this hanging over my head and it was causing me a lot of stress which I told the doctor and receptionist but they didnt care in the slightest. I have subsequently told the surgery I would not be coming back. There still has been no communication from the surgery to make amends for their faults. So much for a business that is meant to be based on caring for people!
Jun 21st, 2022

I have been a patient at this practice since a very young age (20+ years ago) with Doctor Stephen Gates, he is always fabulous and knowledgeable. Throughout the years during my visits, he sometimes train new GPs (I guess you probably need to be quite good to do that...) Now my daughter is a patient with Dr Hatherley and she is also fabulous! Recently as Dr Hatherley was away, my daughter said Dr Lienert and she is wonderful and detailed too. I cannot understand some of the bad comments about the doctors at this practice as they are all very, very nice! The nurses and receptionist has always been helpful and exceptionally polite too
May 7th, 2022

Extremely good family practice. Doctors Hatherly and Lienert are both superb doctors and have been very good for our family.
Dec 14th, 2021

Jan 27th, 2020

Dr Hatherly is the best doctor ive ever had, highly recommend you go to her if you are considering a change in GP. Shes so caring and bubbly and always makes me feel at ease!.
Dec 31st, 2019