Budget Car & Truck Rental Penrose

Terrible from the get go, definitely do not recommend. Were given a commercial van rather than a passenger van as we had booked, then told from the unhelpful rep we cant change for a car. Called the day prior to drop off to confirm drop off to airport (only received verbal confirmation of different drop off on day of pick up); on the phone twice for nearly 40 minutes, trying to bring up my booking, being placed on hold, only to be told they would send an email and I had to wait for a call back I never received a call. Also wasnt told the desk at the airport was not operational so had to walk back to the drop off point to drop the keys; probably something that should be made clear considering people have flights to catch.
Feb 4th, 2023

Long story. I rented a car from the Penrose office and the staff at that time were super friendly and helpful. Afterwards, however, I was mistakingly over charged. Although it did take longer than I had hoped to sort out, Budget came through in the end and corrected the mistake. A big thanks to Hayley White, North Island Coordinator for her help.
Nov 26th, 2022

Nov 23rd, 2022

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Oct 7th, 2022