Watertight Plumbing Limited

Critical: Value Service: Plumbing leak repair
Jan 30th, 2023

Services: Plumbing leak detection, Plumbing pipe repair, Plumbing leak repair Critical: Quality, Value
Dec 19th, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Faucet repair
Oct 11th, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness Services: Water heater repair, Shower repair, Plumbing leak detection, Plumbing pipe repair, Plumbing leak repair
Sep 28th, 2022

This company was recommended by our building manager in our apartment. I asked them to do 2 jobs for me - one was to replace the bottle trap in the bathroom and the second one was to install an isolation valve under the sink in the kitchen. I sent my request via email with photos and not by phone so I have proof and hopefully we can avoid argument later. But the staff who read the email and assigned plumbers to customers didn't tell the plumber about the second job. As a result, the plumber didn't bring the required equipment/materials and had to get from the shop which wasted the commute time. The plumber did phone the company and then gave me a verbal quote of $250+GST before starting the 2nd job. I accepted it. However, when I received the invoice, they didn't respect the quote and charged me 5 hours labor + materials which ended up $883 for 2 jobs. Unlike other plumbers, they also didn't itemize the material costs in the invoice and only gave me the total sum. I sent them 2 emails to ask why but they ignored me. I think they ripped me off and they are dishonest. I won't recommend them to anyone. Services: Faucet installation, Plumbing pipe repair
Nov 13th, 2022