Distinction Rotorua Hotel & Conference Centre

May 2nd, 2023

May 2nd, 2023

May 1st, 2023

Apr 24th, 2023

I had high hopes with my stay. Upon check in, we had to upgrade several tiers (at a fee) in order to get a King bed. The room is dated and 1 of the lamps was not working. There is also only 1 bedside table which is very uncomfortable for one of us. The TV sat right across the desk and we had to move the TV so I could work at the desk. Lighting in the room is poor. Power sockets only by the side of the bed that had no bedside table, so my phone had to be left on the floor. I headed to reception after checking in at 6pm to request for a room where the TV was mounted on the wall so I could use the desk to work, and guess what?? The only other room requires a $30/night upgrade (again) and had 2 queen beds. And if I forked out $79/night, I could upgrade to a suite with a king bed. The broken light in our room was not fixed, as the male staff who attended to me in the evening was not very friendly. Not only that, the house phone in the room is not working and the reception knows that and they had to ring our mobile phone to find out our requests. This is in room 228. That was last night. This morning I headed to the breakfast dining area and they informed me the buffet will close in 10mins. There was virtually no guests there. I told them I was only after a slice of toast and they insisted they couldn't accommodate and I had to pay the full buffet price. So appalling! I would say I am well travelled through large parts of Asia, Pacific and the US, so when such basics do not meet bare expectations that comes with an established hotel chain, and a room that costs over $200 a night, I am sorely disappointed and disgruntled. This place is distinctly disappointing, worse than a 3 star motel. I may never ever stay in another Distinction hotel. Distinction Rotorua definitely doesn't seem to have a policy that takes care of their customers.
Apr 20th, 2023