Copthorne Hotel Rotorua

Definitely not child friendly. Definitely not equipped for child under 2. Dont bother putting on additional comments they wont read it. No room service you have to get your own food out. Bathroom rubber mats had mould on the bottom asked for it to be replaced was replaced with anther mouldy mat. No communication from the staff prior check in about things they didnt have available. Bath room was still quite dirty. Not cutlery in the rooms. Restaurant in the hotel only serves limited food not running like it stated it was. And dont bother complaining cause they only offer discount on food that wasnt exactly healthy for child I was offered fried chicken. Staff definitely dont get back to you after putting a complaint forward and wont confront you. No apologies on all the issues that was complained about! Carpet was horrible and dirty. I was so glad to get out of the hotel !! Definitely wont be returning! Nearby activities: Good amount of activities near by
Apr 16th, 2023

Apr 30th, 2023

Not recommended at all. We found a Cockroach in our bed, they offered us to change the bed sheets but we requested for a room change. We had spiderwebs on the ceiling too. Breakfast is hugely overpriced for what it offers,with very poor quality and not many food options. Also, location could be better, you're not in the city centre where all restaurants are.
Apr 18th, 2023

I imagine that perhaps in the 90s this place would have been pretty hip and happening but unfortunately its quite dated aesthetically and the public areas are a ghost town which makes the atmosphere a little creepy. Other than the dated look, rooms were clean and comfortable bedding. Pool is nice (cooler than other thermal pools in the area), spa jets did not work. It was a lovely outdoor area and they should try and activate by adding a fire pit, serving cocktails by pool, have themed nights etc. Service was friendly, checkin easy.
Apr 17th, 2023

Rooms: Dated. Nearby activities: Close to the red woods and town. Safety: No security locks on room doors
Apr 17th, 2023