ASB Bayfair Branch

Needed to do an ID check so I can use a company card, they turned me away as they said I needed an appointment... for an ID check!? So I had to call and book. I called 4 times at different times over 2 days, with no answer. When they finally contacted me (after leaving multiple messages) they made me set up an account (to use the company card I was given!?! yeah, they want ALL your details!). All this fussing around to later find out I need to go back in to the branch as the credit card was not set up for online purchases... what card these days isn't set up for that?? ASB is in the stone age. Poor customer service. I can see why ASB is one of the lowest rated and underperforming banks in the country. *If it wasn't for one of our directors having ties there, our company would not be with them!! One word to sum up this bank: incompetence
Sep 1st, 2021

Mar 21st, 2023

I phoned the Bayfair store for help and Jonathan was super helpful, efficient, and friendly! 10/10 service!
Aug 17th, 2022

Papamoa closed annoying, tried to ring Bayfair with the local number that doesnt work either, you have to wait for customer service no answer. No one answers calls anymore why have a local number if Bayfair won't pick up. Can't blame all this lack of service these days on Covid..............
Aug 19th, 2021

Apalling service. Stood in a cue for 45 minutes with my 84 year old disabled mother to open her an account. Only to be told NO as it would take 15 minutes & to make an appointment and come back, this when the customer in front of us took 35 minutes. She told us they were too busy. Huge waste of time and will find another bank. Would give zero stars if I could.
Jun 30th, 2021