Cotton On Body

Thank you to the two beautiful ladies who helped me this morning sort out my son's birthday gift. You ladies were awesome, going the extra mile. I didn't get your names, but I hope you get the recognition you deserve for your great customer service.
Mar 12th, 2023

I don't even want to give one star . I just visited the cotton on body next to Vodafone shop not the cotton on but body cotton . I walked in at 8 45 . Lady said just let you know we close in 15 minutes. We'll I know bayfair closes at 9 . 5 minutes latter will I was in changing room lady shouted you have 5 minutes. I was there to purchase and I did but this lady is really rude and need to fix her attitude. Might as well close the at 8 45 . Why is the doors open if you don't want to take customer .
Mar 7th, 2023

Jul 24th, 2022

As of 29.12.22 I gave this store a 4 out of 5 for the following reasons; Service; Great kiwi service. Genuine and engaging- spoke to the 2/IC, who was utterly delightful. She provided great tips and advice for me on a range of clothing options and even shared her ideas on good local shops, cafes and bars etc. Friendliness; I was lucky to find Courtney and was informed that the Manager 'Fon' - responsible for initiating friendly staff on the floor. And staff training and the overall vibe today. Check out girls offer fast and friendly service as well. Cleanliness; clean store - didn't use the charge rooms on this day, but overall the store was clean. Value for money; Plenty of 50% discounted prices due to the Boxing Day sales. If you found my review helpful please give me a thumbs up and don't forget to follow me on Google Maps as I highlight the sublime and not so sublime goods and services available to us travellers.
Dec 10th, 2022

Not recommend at all. I wish I could give ZERO STAR. There is a reason why this store has such a low score. Dreadful and disappointing customer experience. Stupid and not flexible system, staff not willing to help. Ironically it's my very first time to write a review on Google Map. Cotton On really has to improve the stupid membership system and staff manner as they are the customer facing role. The check-out lady (looks young tho) showed impatient and indifferent attitude, and a very arrogant smile, because I was never properly informed of the policy and how to redeem the voucher (too much effort). She even questioned me: maybe you actually don't have the voucher. ???? I spent almost $200 last time and immediately gained a $10 voucher. But I wasn't told that to use it I have to bring up an email with a barcode, which I didn't receive at all. The lady behind me experienced the same trouble, couldn't find the email to spend the voucher. Yes she asked for my email address and could actually see the voucher on the system, but she said she wasn't authorised to use it unless she could scan the voucher. What a dumb design. Nowadays, many businesses are so flexible and friendly with their membership. Look at Life Pharmacy, give your phone number, everything can be tracked and done. I left and decided to NEVER visit Cotton On anymore. Bad experience with the system and staff can actually make you lose customers, in the long run, it's definitely not a good thing. Make some changes.
Jul 3rd, 2022