Avis Car Rental Rotorua Airport

We are AVIS preferred customers and had to wait so long for the only woman serving. She was flustered because the printer was not working but could of kept it professional by not displaying her anger. By the time we got to the counter she asked us to sign the agreement for existing damages ( which should only be agreed to by the customer after viewing the vehicle). We signed after viewing though. We had also selected a baby seat which was still sitting behind the counter. We had to fit it which took forever and it was FILTHY!! Old food, stains etc... you name it - it was on there. We had to buy a seat cover for it. Just disgusting! It's a shame because AVIS Christchurch check in was flawless, with the car seat fitted already, which makes a huge difference when you have been travelling all day with 10 items of luggage and a swag of kids just to get to the car.
Mar 24th, 2019

Jan 26th, 2019

very bad service
Dec 23rd, 2018

Top notch service by the manager. Swapped our car for a smaller Corolla on request and dropped our bill slightly. Cars technically were unavailable because they just returned from maintenance and also swapped us a different color later. All of our requests could have been met with Nos but they helped us out anyway.
Nov 21st, 2018

(Translated by Google) No worthy, NOTICE. (Original) No worthy, AVIS.
Jan 22nd, 2018