The Best Furniture Shop

We purchased a Coastwood Sleepneat single bed with 2 drawers on 1 August 2022, paying $1529 + $135 freight. The bed arrived with freight damage (exterior of a drawer scratched/dented) as well as defects in manufacturing (corner panels broken/split through poor workmanship and/or defective product design). When I reported this to the retailer, they offered to have the scratch/dent "repaired" (probably wood filler and paint) but insisted that there was no damage / defects (despite the photos being provided). Apparently, the seller considers this to be "acceptable quality" despite the fact that the Consumer Guarantees Act states that acceptable quality means the product should be "free from minor defects" and "acceptable in finish and appearance" and "safe". I wrote to reject the proposed resolution and asked for a refund/replacement but neither the shop nor the supplier have responded to me after 3 business days. With the damage as pictured, it is hardly safe as the splinters may injure when changing sheets (which require pushing the sheets under the mattress with one's fingers) and may also damage a mattress. Buyers of Coastwood Furniture products from Best Furniture beware. *Update 7 February 2023* I took this case to the disputes tribunal, which found that the bed frame did indeed have manufacturing defects and was therefore not of acceptable quality. The retailer was ordered to (and did) provide a refund.
Feb 13th, 2023

I am very impressed with the out standing service that I have received. The quality of the furniture that I purchased is very impressive also. I have no hesitation in recommending The Best Furniture Shop to others. Regards J. White.
Mar 1st, 2023

Feb 23rd, 2023

Fast contact and fast delivery
Feb 23rd, 2023

Jan 31st, 2023