Hitch Car Rentals Christchurch Airport

Very bad experience and bad arrangement. Hope to put 0 star but couldn't. I booked the car about 6 months in advance and was offered a sedan car. I did write to check and confirmed that a sedan car will be given as I have 4 people with 2 big luggages. However, during pick up time, a hatch back car was given, which unable to fit these 2 luggages in the boot. And this was early in the morning around 5.30am. I waited until 8am when their office is opened to request a change and showed them the email they sent me that a sedan car will be provided. Sadly, they mentioned head office never tell them this and although they still have sedan cars, but these cars are booked and no free car allow me to exchange. They said what I can do is wait until one of the client that booked the sedan car cancel their booking or agree to change the car (not to mentioned the next client pick up time is in the afternoon), or I can cancel this booking and go find other car rental to rent. And to cancel, regardless of their mistake of not giving me the promised sedan car, due to company policy they need to charge me $70+ cancellation fee. I was very upset and dissapointed, ended up I paid these cancellation fee and go to other car rental. Will definitely not recommend and will not use this car rental again. Although they have a slighter cheaper rate, but this experience almost ruin my trip.
Jun 10th, 2021

Mar 17th, 2021

Mar 9th, 2021

Feb 15th, 2021

Hitch Christchurch have once again delivered amazing service! Had a great car that did over 2000kms round the South Island - very grateful for a smooth experience. Definitely recommend - they are the only ones we ever hire from.
Dec 15th, 2020