Midea Appliances Christchurch

I bought a Midea Aurora heat pump including installation. The heat pump makes loud cracking noises every 5-60 seconds while the unit is running. This does not stop unless the unit is turned off. Midea sent a technician to assess, this technician believed the unit was at fault, but midea blamed his installation claiming that there were not enough screws on the bracket. From here, after months of attempting to arrange a time for a different technician to cone and reinstall the unit, they eventually do come to do this. This technician discovered that there was nothing wrong with the initial installation. So now i am left here, months later with a faulty unit that cannot be used while we are in the room due to cracking sounds. I have requested it be uninstalled and refunded, and will remove the review if they do this, or find another way to resolve the problem. So far this is $1800 down the drain.
Feb 25th, 2023

Reasonably priced appliances
Apr 20th, 2023

Mar 29th, 2023

Mar 11th, 2023

We have an insurance claim which requires us to replace the heat pump indoor unit. Because the model numbers of the heat pump we have and the one that they supplied is different, I asked them if they can check it for me. The result turns out I cannot use their indoor unit as it will cause errors due to the model number being slightly different. I asked them if I can have a written email to state this and also a quote for replacing the whole unit. The ppl who I talked to jumped into the conclusion that I wanted to do an insurance fraud. I am only doing what is required by my insurance provider and not sure how you can jump into that conclusion. Guess that person has 0 customer service experience and has delusional disorder - everyone is bad. Learn not to judge a book from the surface especially dealing with customers. ================================================= To the person whoever replied to me: I talked to your wechat customer service and your employee has talked to your technician, advising that the the midea indoor unit that I have will not match with your product even if there is only one number different. It will bring the error code. I only asked your staff to send me a simply email stating this fact and request a quote to replace my unit. I am not sure what's wrong with my request as it is pretty standard for any other business. I've been dealing with so many businesses and only your company is very special, defensive, hostile and hypocricy. Instead of doing full investigation then making the call, you chose to blame everything on customer. Good customer services. Good manager. And to reply to your oringinal comment regarding comemnts on my insurance. I did not request that, pelase do not twist the story. and also you guys did not provide the quote to me at all. And based on your logic. Why I am here to complain if I got at the least the quote from you? Eating to much and have noting to do?
Mar 15th, 2023