ASB Cashel Mall Branch

service is below average
Jan 31st, 2023

Very poor customer service.
Mar 30th, 2020

AVERAGE CUSTOMER SERVICE , ASKED FOR 6 MONTHS STATEMENTS LADY SAID WE DONT DO IT I SAID I NEED THEM ANYHOW THEN SHE REPLIED WE CHARGE $5 FOR THAT LOL I WAS LIKE OK . PLUS I ASKED FOR BOTH PRINTOUT AND PDF FILES IN EMAIL BUT ONLY GIVEN PRINTOUT NO PDF .
Dec 10th, 2019

0star for the asian lady who knows nothing, she required both of my passport and visa for activing my card which i only need to do it online or though my phone. 5 stars for the lady with curly hair . she is helpful and efficient. I really hope asb can provides proper training for new staffs.
Oct 17th, 2019

It's more than 15mths since my partner & I found just how low that ASB as a merchant bank can sink to , when it comes to customer/client service goes. But bad feelings about a big corporate the likes of ASB are not easily erased and others need to know how. We began our experience with ASB more than 23 years ago...When we started out in business they were all over us like a rash, trying to be helpful....and they were. We had regular meetings with ASB staff...they visited us in the business we had, and we had a practical and useful relationship. I'm not exactly sure when it all started to go bad. Certainly they supported us during COVID , but it was when we decided to sell our business, pay back our mortgages and generally close off the operating company that it all went bad. At the time we had a healthy balance in our main trading account , and likewise in our savings account. Hence we mistakenly thought it would be a natural progression for us to close off the business credit card, and replace it with a "normal" CC that we could continue to use, given that we had 23 years of good history with ASB, good account balances and no mortgages. Well, that's when we got the wake up call. It didn't matter who we spoke to within ASB, they instantly treated us like lepers, and insisted that we start off from ground zero, come into the bank and be interviewed and provide evidence that we had the means to manage a new ASB CC. We couldn't believe that a bank could instantly become unfriendly and unhelpful...but they did. So to cut the long story short, we withdrew all of our savings and went to another bank, and obtained a CC from them. It was a salutary lesson for us.....never "bank" on a bank to do right by you when your circumstances change for any reason.
Apr 18th, 2023