NZ Post Shop Cashel Street

Very bad service. Unreliable service to get parcel on time. Have a parcel for overnight delivery with signature. Parcel arrived the following day but courier guy did not audibly knock and just left the card quickly and hastily. I was home the whole day and awake at the time he came, as indicated on card left, but did not notice anyone arriving in driveway nor hear anyone knocking. The next day and succeeding days after, i tried attempting for a redelivery and the website just says latest information isnt available so I cannot attempt to redeliver my parcel. I couldnt get to the store to pickup as needed as I have no car and just relocated to Christchurch. The free toll number doesnt offer any help as only automated voice answers and hungs up after instructing to pickup the parcel personally or get into their website (which firstly did not offer any help thats why i called). NZ Post Christchurch service is very unreliable and doesnt offer responsibility in delivering parcels to paying customers right on time. NZ Post Auckland at least in my area is way different and far much better in customer service and deliveries as they call your personal mobile when delivering important parcels. Massive opportunity for improvement.
Aug 28th, 2022

I post things from here regularly and I always find the service excellent and quick. When it gets busy you can use other counters (even the chemists counter) to purchase stamps or pay for items also. The prices are set by NZ Post, not the shop itself, and it is what it is.
Mar 20th, 2023

Absolutely hopeless post shop. Waste of time.
Dec 7th, 2022

Super friendly staff , First time I have sent any parcel and staff was very patient
Dec 6th, 2022

Sep 26th, 2022