Old Library Cafe

Our experience at Carnegies was extremely disappointing. Unfortunately for us, the disastrous service outweighed the quality of the food by far. We will not be back and would definitely not recommend this establishement. In total we reiterated our order 4 times, and it was still incorrect at the time of payment. Wait time for our meals exceeded 1 hour 20 minutes and despite the continuous string of mistakes that took place during this time, staff still had the gall to charge us full price for our meal. At first we waited an hour (during which the incorrect drinks and food were brought to our table) before staff approached us to say our order had not been processed at all, and asked us to repeat it. We were served a bowl of stale bread and pretzels to eat for our trouble. After this my partner's meal arrived. The wrong food (fries instead of lamb rack) was brought over for me by 2 separate staff members. 10 minutes later the manager approached YET AGAIN to ask what I had ordered. The lamb that was served had clearly been rushed to 'make up' for the wait and had been cut without being rested, resulting in cutlets that were tough. There was also an enormous difference between the two racks of lamb served. Hopefully there is better hospitality elsewhere in Fairlie....
Mar 20th, 2023

Recommended dishes Half and Half, Beef Ribeye Fillet Steak, NZ Lamb Rack More
Apr 30th, 2023

Great food and friendly team Food to die for with fast service
Apr 28th, 2023

Lamb rack was really nice even if a little expensive.
Apr 16th, 2023

Burger was ok, fries werent that good - and the service is the worst Ive ever experienced. The old lady (seemed like the one in charge the evening) was rude, obnoxious and left me and my wife flabbergasted. Seemed like the younger waitress was kind of embarrassed of her colleague. Even if the food was good I wouldnt come back. Kid-friendliness: Not kid friendly staff.
Mar 21st, 2023