Lorna Jane Westfield Riccarton

Wish I could give 0 stars, honestly every time I go into this store I swear it gets worse, not even sure how thats possible. Never ever get acknowledged, no help and then theres always hardly ever any stock. My most recent trip in was to exchange something I brought online as I avoid going instore now its that terrible and I left annoyed once again, they wouldnt give me a refund I walked out with a exchange card as apparently you cant get a refund on any sale items (Im sorry but how are you supposed to know when you cant try anything on as its not stocked instore) and dont even get me started on the poor quality of the overpriced items now. So excellent now Im stuck with a gift card that I dont want to spend.
May 2nd, 2023

WOULD GIVE LESS STARS IF POSSIBLE, ONE IS TOO MANY!!! Received an email from them to review recent purchase, Gave them a 1 star and explanation as to why, just received an email saying they won't be posting it to their website, I guess they just filter out the reviews they don't like, can't do that on Google! Same as other reviews here, Ricc store staff are unhelpful & completely disinterested in customers so much so that we didn't buy anything (also the only customers in store). Now we've looked on Google reviews we can see we aren't the only lucky ones to received such poor service! After telling their online chat about the lack of service was told to order online instead... well that was cancelled by them 2 days later with no explanation! Back to the online chat... apologies here have a free freight voucher & try again... voucher didn't work! Obviously no body high up in this business looks at the incoming reviews or visits the Ricc store, won't be shopping here ever again!
Jan 18th, 2023

Super unprofessional service! !No receipt! no padding! !Even without checking anything during my shopping process. I would have to go back to grab paddings. Waste my time!( They didnt ask me anything, so theres no digit receipt either)
Jan 7th, 2023

Absolutely one of the worst customer service I have experienced. Everytime I come to this store the girls were just stand there literally like a statue, no emotion; none of them weren't even say anything nor acknowled me when I walked in. Their attitute is even worst, make me feel unwelcoming like I shouldn't be buying anything from them. Might as well online shopping from now.
Dec 21st, 2022

I went in to exchange a jacket and had really friendly, kind and helpful service!
Jul 16th, 2022