Heatspace New Zealand

Received my latest NZMCA mag and saw a advert for Heatspace Diesel Heater kits. They had their Web address so looked it up and they had a physical address.I popped in to have a look before purchase and was shocked by the service I received.Walked in the warehouse/ office area and no one was in attendance but noticed cameras.I waited for a few moments but no one came. Left and walked away down the driveway and was then followed by a surly gentleman wanting to know what I wanted ( I felt like a criminal)and was I a delivery man. I said I was wanting to take a look at their heaters if possible He replied they are not open to the public and did not want the public coming in here all the time. Congratulations sir you win the prize for the most atrocious rudest service I have had in a long time, (possibly the worst in my 57 yrs) thankfully there are other companies to deal with.
Jul 21st, 2022

Lovely fellow installed our heater and was finished early afternoon. Good value overall for a warranted chinese diesel heater. I do feel like they could've done a better job in advance over e-mail or phone around expectations and restrictions: on arrival they told me they only install directly connected to battery and I didn't realise that that would defy the purpose of my shunt and give incorrect battery percentage readings and also allow the battery to drain past the cutout level. The reason they do this is because the cutout prevents the diesel heater from doing a cooling down cycle. It would've saved some confusion if our onboarding process was a bit more structured and had some standard questions or a checklist of some kind, instead of assuming that the customer understands all parts of their setup and can foresee the consequence of each installation choice.
Apr 16th, 2023

Excellent service. Excellent, efficient & easy to operate heater. I originally employed the wrong installers who did a very bad job. Trevor took the problem over & had me sorted in a week. I recommend both Trevor & the Heatspace heater very, very highly. Service: Heating system installation
Apr 1st, 2023

Mar 27th, 2023

A1 service. Thank you team. Ordered a new Webasto ST8 air/water heater to replace the well used 13 year old unit. Delivered from Germany on time with all necessary accessories. Installation was a breeze with everything performing perfectly. Great service and communication. Thank you. Neville Service: Heating system installation
Oct 27th, 2022