Jacksons Flooring Design Napier

Hours
Chamber Rating
-
Jimmy farrell
Aug 8th, 2021 -
FootlooseMusic
Oct 1st, 2022 -
Catherine Buchanan
Aug 5th, 2022 -
Me Me
Jan 2nd, 2022 -
Rina Cavell
Nov 9th, 2021
Contact Info
- (646) 844-6464
Questions & Answers
Q What is the phone number for Jacksons Flooring Design Napier?
A The phone number for Jacksons Flooring Design Napier is: (646) 844-6464.
Q Where is Jacksons Flooring Design Napier located?
A Jacksons Flooring Design Napier is located at 8 Gloucester St, Puk-kura, HKB 4112
Q What is the internet address for Jacksons Flooring Design Napier?
A The website (URL) for Jacksons Flooring Design Napier is: http://www.flooringdesign.co.nz/
Q What days are Jacksons Flooring Design Napier open?
A Jacksons Flooring Design Napier is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 9:00 AM
Thursday: 9:00 AM - 9:00 AM
Friday: 9:00 AM - 9:00 AM
Saturday: 10:00 AM - 10:00 AM
Sunday: Closed
Q How is Jacksons Flooring Design Napier rated?
A Jacksons Flooring Design Napier has a 4.3 Star Rating from 21 reviewers.
Hours
Ratings and Reviews
Jacksons Flooring Design Napier
Overall Rating
Overall Rating
( 21 Reviews )
FootlooseMusic on Google
I have sent several emails lately which have been ignored as were 2 in May.
I can understand the issues in covid times but The old L.V Martin & Son saying of "It's the putting right that counts" is so true.
Our son has now moved to another house and is buying carpet from a competitor. My sister has done the same.

Catherine Buchanan on Google
Catherine Buchanan, Quinovic Napier

Me Me on Google
The item was collected about an hour later. When the two pieces were un-rolled at home one piece was 3.3 M long and the other piece was under 2.9. I called Ian and informed him of this, he became argumentative, obstructive and hostile immediately and disagreed that a piece 2.9M long was not a problem when the room measurement was 3M long... and that, "...anyway - you asked me to cut it". As Ian was not offering any solution to the problem at all the item was returned to the store and a full refund was requested. At the Store Ian was again extremely argumentative and extremely reluctant to accept the return stating that the goods had now been devalued because they had been cut to length. I reminded Ian that it was he who had cut the item incorrectly. His response to this was, yet again, that I had asked him to cut it. A baffling piece of thinking. He then offered to sell me an extra piece to tack on the end of the under-measured piece. This offer was declined. Ian eventually offered to supply free of charge an extra piece to tack on the end of the under measured piece. This offer was also declined. A full 3M replacement would be acceptable. Ian would not consider this option. Ian was reminded that the order was clearly documented and paid for for two 3M pieces which he had failed to supply correctly and that because of this and his obstructive, argumentative manner he had lost all faith and goodwill and the product was being returned on that basis. That little pieces tacked on the end was not what was ordered or paid for and entirely unacceptable.
Apparently Jackson Flooring are un-able to process an EFTPOS return and I now have to wait for their accountants to process a refund, a process that usually takes 3 to 5 working days.
All up, a very shabby level of customer service indeed. I will not be back, and I will not recommend this store.

Rina Cavell on Google

Jimmy farrell on Google
Overall Rating
Overall Rating
( 21 Reviews )Write a Review
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