EnergySmart Palmerston North

Great people to deal with fantastic service AA++
Aug 21st, 2022

Service: Fan installation
May 4th, 2023

Great service from an awesome team. The ceiling insulation was installed quickly and cleanly by the friendly professional team. Definitely recommend them
Apr 2nd, 2023

This delightful, friendly and professional team was awesome to deal with. Information was given and times kept too promptly. I would highly recommend them to anyone.
Feb 27th, 2023

Unprofessional and unreliable. 1. First quote/ consultation was for a heat pump that could not be installed due to the consultant siting the exhaust vent through a load bearing beam. 2. Energysmart failed to make the first two appointments to have the heatpump installed. Both times they failed to inform us, we had to call them and ask if anyone was coming out after nobody turned up at the appointment time. Meaning both my partner and I took time off work needlessly. No apology was offered. 3. During first (incomplete) installation plugs were placed in walls and a downpipe outside was removed. We had to chase Energysmart up on this for 6 months before they sent someone out to patch the drywall. As at the time of writing (about 10 months later) they have still not fixed the downpipe and refuse to address it in their emails when we have asked about it. 4. After the failed installation we had to wait a number of weeks for a second consultation. Consultant turned up early (while we were still out) and left again before the appointment time. Again causing us to take time off work that we did not need to. 5. Second installation was semi-successful. Heatpump dripped water down an inside wall. Took over a week for someone to come out and fix it. 6. From the time the installation was complete, we have been sent routine invoices and each time we informed Energysmart that we would not pay until they fixed ALL of the damage. We were told that that was unacceptable customer service and that it would be fixed immediately. Next month we would receive an invoice, the damage had not been fixed, nor had anyone called us back about fixing the damage. This went on for more than four months. Over 11 months of dealing with Energysmart has shown us that they do not value customer satisfaction. We would not recommend even calling them. We had paid the remaining invoice to avoid having to deal with them anymore, accepting that we will have to sort the downpipe ourselves. They get one star as zero stars is not an option.
Dec 10th, 2022