Castlecliff Health

Very approachable. Good service
Jan 22nd, 2023

Not alot of wait time. Very efficient appointments.
Oct 13th, 2022

This practice seems to be failing alot of its patients. Phone consultations I was told are the norm now. This was from somebody I had never met but was reviewing my medical notes. How did I know she as actually a real Dr ?
Sep 23rd, 2022

They are the most useless nursing/doctors staff I have ever come across. We have had multiple problems with this place. My husband had an appointment on a Monday they cancelled that appointment and changed it for the Tuesday he had to have a ECG test done have bloods and get more meds and be refered to a heart doctor they knew all this its pretty urgent as was sent all the info from Waikato hospital as he ended up in there while we were away and had paperwork on him and had shown them, a nurse done the ECG test but didn't know how to read it so had to make another appointment for the following week as there is no doctors there to do so, pretty slack they should know how to do there job and should always have a doctor there for these types of things. We're having to go up to Wam everytime us or our kids are sick because they don't have any appointments or free spots for anyone to get checked. I think instead of opening and putting all there time into these other places that they have opened like skin clinic, rest home ECT they need to be and concentrate on this go clinic so everyone gets the right treatment and can actually get appointments and not have to wait weeks because of limited staff and whatever other excuses they come up with.
Jul 11th, 2022

Do not join this practice. The ONE doctor is never there, he boasts about having lots of high-risk patients but never sees them and doesnt fill urgent prescriptions. The doctor has his fingers in too many pies to focus on this practice. No nurse practitioner either - after the one who had to see every patient because the doctor was elsewhere left the practice. Everything on their website about care, communication, and competence is lies. This practice is historically aggressive and aloof when verbally informed of issues patients have with the practice and services they have received (or lack thereof). Upon making verbal complaints, they are abusive, and have an "if you dont like it, leave" attitude - knowing full well that other practices in Whanganui do not have the capacity to take on new patients. Nurses (who happen to be the daughter of the practice manager) will enter into verbal arguments with patients when complaints are made at reception and then terminate the enrollment of entire families as a result. This complaint will have no resolution as they see no issues with their poor practice, but other reviews here and on community pages resonate with this review. The practice manager does not care about resolving issues or acknowledging complaints. A complaint to the HDC will be done against this practice. DO NOT GO HERE - it is NOT worth it.
May 13th, 2022