Sea Shuttle Bay of Islands

I booked the water taxi via phone whoever took my payment ensured that can be fully refund if we decide not to go ahead. It turns out was a lie, we can't go for the trip because of the flood issue. Another lady took my call saying that she can at least get the credit back to me. Again, nothing has be done, I have been waiting for a month now.
Mar 16th, 2023

Visited on Weekday Wait time No wait Reservation recommended Yes More
Jan 24th, 2023

This tour took us half day to Roberton Island and a second one, where we could go snorkeling. The tour itself was fine, but unfortunately you do realize all along the way it is organized in a way to maximize profit. (See below) Crew and skipper are super nice though. Firstly they charge any body on the boat, even our 2 year old and toddler. Secondly they will tell you they will stop for marine life if present, but I find it hard to do so, when they just boast down the coast to the designated spot. So dont expect anything. The groups are quite big with about 20 people and I feel as if the stops are way too short for a family. That goes as well when you expect some decent time on the beach for relaxing. Some years ago we took a sailboat trip with a similar schedule and a group of 5. Way more relaxed and the skipper took actually his time finding some marine life for us.
Jan 2nd, 2023

Wait time No wait Reservation recommended Yes More
Nov 22nd, 2022

Poor customer service. Is the customer always right? No way. I made a booking and my payment was processed, yet an email said the booking was pending. Tried without luck to contact the company and find out what was going on. Had to phone the information centre to ask them for help. Eventually Adam phoned me (two days before we were meant to be picked up) and told me he'd been trying to get a hold of me for a week and that the trip won't be going ahead. I asked why he hadn't left a voice message or sent a text message. Perfectly reasonable question I would have thought yet he was very defensive and made me feel I was completely in the wrong. An apology would have been nice. Whatever happened to good customer service?
May 9th, 2022