The Doctors Kamo

Apr 22nd, 2023

I tried booking an appointment with them 6 weeks ago and I was told my normal doctor has left. This was not true and it was a confusion with the booking person and the fact a doctor was coming back from maternity leave. So when I tried to do another booking two weeks later, they asked if I wanted to book with my normal doctor . That was incredibly upsetting, especially with the wait times for appointments. So then I was told it would be a month's wait to see my usual doctor. I go to the 8am appointment today and find a sign saying "due to staff shortages we are closed from 8am to 1pm today". This was also incredibly upsetting as nobody called to say the appointment was cancelled. I just got home and called them up to figure out a time to rebook and find out why nobody called to say it was cancelled. The lady who I spoke to mentioned I was the first appointment for the day. I told her about the sign and her response was "That was yesterday's sign, why didn't you wait until we were open". This was so incredibly cold hearted when I was clearly upset too. There's a sign saying they're closed.. why would anybody wait? Why didn't they take down the sign yesterday? To her credit they rebooked the appointment for later on today, but it is still so upsetting that there was no apology, only blame. I can't believe they didn't call me when I wasn't there for the appointment. If I could give a 0 star I would. I'm still so incredibly upset.
Dec 18th, 2022

Now that there are new doctors at the practice these guys are great. Very caring doctors and nursing staff. Parking can be an issue if you cant walk far. It is know easier to get appointments.
Nov 27th, 2022

Best Doctors I've had in my life. I've lived in a heap of towns and cities both in NZ and Australia. These guys are really great.
Oct 15th, 2022

The doctors here are all awesome. Really really relaxing experience always. The reception area is clean and uncrowded, and receptionists are nice. The wait in reception is short which is great! Price is high but not compared to others in the same zone. Would definitely have given five stars but available doctors are so few that free appointment times are often more than a week away. They do kindly try to fit you in if really urgent though.
Sep 10th, 2021