Queenstown Gateway Apartments

May 2nd, 2023

Apr 17th, 2023

Horrific apartment and service, stayed here for a long weekend with family. No smoke alarms in the apartment we did not realise this until the second day as it is not normal that guests should check for smoke alarms when staying at a motel, they were replaced that day once asked, fire extinguisher is also over 10 years out of date for service. Sky tv was not working (during a long weekend with multiple sporting games on) when approaching management they informed it was out throughout frankton although pub across the road was working fine, other guests arrived over the long weekend werent informed of this either and were disappointed as it is one of the services advertised online and outside the property. Beds and furniture are well due for an upgrade as were very uncomfortable to sleep on and sit on, and electric blankets only able to be used on one side of a queen bed on a few very cold nights with thin duvets. Had to contact management multiple times throughout stay for things such as forks (only 3 in a 6 person apartment) and towels and for rubbish to be emptied and when contacting reception was very rude and blaming it on us saying we didnt want service on that particular day which was false. Overall multiple issues each day of our stay and property needed a proper deep clean and upgrades throughout, when emailing about our issues after stay management was very rude and did not take any responsibility particularly for the smoke alarms being told we should have checked them upon arrival. Would not recommend at all
Apr 11th, 2023

Overcharged us for them cancelling our booking and then re bookin and sending us a fee. BED BUGS IN THE SINGLE BED. MYSELF AND MY PARTNER COVERED IN BITES
Apr 9th, 2023

The reception Indian lady is worst customer service I have ever had. The manager/the owner of this hotel please check up as soon as possible. This hotel should not be in Queenstown New Zealand where is tourist city or should not do service anymore. We communicate by phone and then she hung up the phone without conclusion. She had no customer service at all and treated customers like one star hotel. We paid $640 for two nights.
Mar 31st, 2023