Swiss-Belsuites Pounamu, Queenstown

Apr 29th, 2023

Apr 28th, 2023

Sorry but the unit we were in was, to say the least, was poorly kept. Bedsettee in the lounge was broken and could not be easily used. Room was supposed to be serviced when we booked in but first day, serviced late afternoon, next day same thing though the ladies did a remarkable job. 100% to them. Basin waste blocked, kitchen utensils dirty. At the monies paid I am sorry I could and would not recommend. Staff mentioned the possibility of a discount or rebate, but nothing, not even a verbal apology Being an ex Inspector of Houses and tenants, sadly let down by this property. Driveway terrible condition.
Apr 25th, 2023

Apr 24th, 2023

Its a decent property with a stunning view on the mountains and lake. The property however, is worn out and the struggle to carry luggage (especially if you a lot of it) all the way to your apartment/room is a struggle because theres a lot of stairs (ramps are available but they are steep). The beds werent made properly as well which is something you expect after you come from a tiring day of exploring everything. The staff is nice and friendly but the hotel itself needs to be improved if they are a 5 star hotel.
Apr 23rd, 2023