Michael Hill Queenstown

Staff very obliging and knowledgeable. Although we didn't purchase any items on this visit they offered to clean my wife's jewelry and did a great job. Many thanks
Apr 6th, 2023

The customer service was very good. All staff there were friendly and very nice. The new girl staff who was helping me to find a necklace and an earrings was awesome and useful.
Mar 10th, 2023

We ordered a Wedding ring for my husband for our Vow Renewal (40 years marriage) It was his first ring as he couldn't wear one when we got married so this was very special. We were told it would take 6 weeks max to come back, probably earlier which allowed 2 weeks before it was required. I rang the shop when the 6 weeks was up only to be told the ring wasn't going to arrive until 3 days before needed! Oh, but they made a backup ring that was terrible but the staff thought that was okay. Then on that day, I was told it was stuck in Auckland. It arrived finally 2 days out. But, the staff weren't prepared to do anything to get the ring to us in Wanaka. We had to organise our own courier, at our own expense. We took back the backup ring and asked for reimbursement of the courier charge and they refused even though this was all their shambles. They just brushed off that it was a very special occasion and didn't care. Avoid dealing with Lara and her team at Michael Hill Queenstown. They might come across as great salespeople but they are just clipping the ticket. No compassion, honesty or remorse. AVOID AT ALL COSTS!!! As suspected, absolutely nothing from Michael Hill nearly 3 weeks later. UNBELIEVABLE!!!!.
Feb 5th, 2023

Awesome place and the best customer service from Kartik! Super friendly and helpful :)
Jan 30th, 2023

I went to the store to get my husband wedding ring but I lost the invoice stating I have the life insurance. They helped me recover that and get the ring fixed. It was so helpful. I'll be definitely back. Thank you so much
Jan 6th, 2023