Metro Property Management

Was told by the offices i could do a virtual tour (as i am moving city) of a couple of properties on whatsapp. Was then told by an incredibly rude property manager that i can only view the property in person. Poor communication
Mar 12th, 2023

Critical: Professionalism, Responsiveness
Apr 24th, 2022

If there is lower than one star, I would have given it to them, irresponsible careless people, you wouldn't want to trust them with your real estate
Mar 17th, 2022

It's embarrassing to give them even a 1 star. The disrespect and inhumane, callous, barbaric and utterly sadistic behaviour I saw from these people were nothing different from tyrants strangling their money out of peasants fulfil their greed. This isn't a hyperbole; this is BASED FROM EXPERIENCE. I am writing this review to reveal the true side of this property management company based off my experience. The service of this company is absolute trash. It is embarrassing to even call then a property management business. The first two property managers Id like to point out is Janette Sharp and Tom Sharp. For convenience, lets call them J and T. I was a student studying at the University of Otago who lived in 80C Manor Place in Dunedin for about a year and left just recently in the middle of 2021. A small portion of this was because of the co-tenants living in the house, but the main reason was because of the unacceptable behaviours of these property managers. Lets start off with the experience living in this property. When I first moved in, the property manager - like all other prop. Managers do - was very polite and respectful, showing me the room in such a manner that made everything she say sound so convincing. She called the room a very quiet private house with respectful tenants living along, stating that this is a perfect place for any students or workers looking for a quiet place to focus on work. Of course, the room was as clean and nice as she advertised and I was in a rush to find a flat, so I signed the contract. But I was ignorant of what was to come, until the first day I moved in. The man living next to my room had sex addition so each night, he would bring in 3 of his sex partners in his room and this would cause serious problem during the night when I was trying to stay up till late studying, or sleeping. I was sharing a thin wall with him and the noise he made on his bed wasnt something to laugh off. The house did not have any sound insulation at all. There was also a young couple living upstairs, and they would almost everyday occupy the kitchen for 4-5 hours from dinner time, always accompanied by same noises coming from the sex-addicteds room, tv noise, and immense volume of laughter and chatter. They would do this EVERYDAY and when I told them to quiet down a bit, theyd simply say sure and continue what they were doing. The property manager was no help at all. She once sent a 2-sentence email saying not to do what they were doing, but there werent any measurements or penalties against these noisy tenants. There was just one email. Case closed. Of course, if strange co-tenants were the only thing about this property, I wouldnt be writing this long review. What the main problem of MetroProperty was the attitudes of the property managers. When I gave a 28-day notice before deciding to leave, J sent me an email saying that she would start advertising the room and bring in any perspective tenants in for viewings. Now, Ive been renting and flatting in different places for many years, and usually, when this happens, the managers must notify their tenants of the exact dates and times they would be bringing people in for the viewing. But J didnt she would only send one email stating that shed be doing viewings from 10am to 2pm Mon-Fri anytime anyway she wants. When I asked her for more specific dates and times, shed ignore my emails until in the end she would reply with a I dont know. Where is the common sense and respect in this? (CONTINUED)
Jan 5th, 2022

Had an excellent time as a tenant under Metro, particularly with Tom and Janette Sharp. Inspections were communicated clearly and fairly, and maintenance was always booked ASAP whenever something came up. I was particularly impressed when it came to leaving the house, and Metro arranged the donation of our leftover furniture and appliances to the Salvation Army, as we didn't have a vehicle with a towbar to do so ourselves. A great company with great ethics, and the only property management agency I've leased from that doesn't treat their tenants as second-class citizens. I would be delighted to rent through them again in future. Thanks again!
Sep 14th, 2021