Hahei Retreat

Jan 27th, 2022

Feb 20th, 2023

Jan 16th, 2023

Sep 7th, 2022

Felt like a lot of hoops to jump through to get booked here including emailing vaccine passes prior to stay. Long list of rules in the room that we were asked to abide by. Unfortunately we had an issue with ants that got into our sealed and locked room (Room 2) on the second day of our stay whilst we were at the beach for the day. They got all over our food sealed in a cupboard. We informed the owner immediately as requested, unfortunately we did not find him helpful. We asked if we could move rooms, as he mentioned the adjacent room was free, but he didnt answer this request. He did not ever apologise for this issue. He gave us some ant killer but would not let us borrow a vacuum cleaner to get rid of the ants. He claimed it was our fault for leaving out a couple of mugs from breakfast and a bottle from the night before, but in my mind this is not unreasonable to leave out inside when on holiday. Because the ants were all over the room including in the bed we decided to leave the accommodation early. If the owner had been more helpful we most likely would have stayed. Again, Brian did not offer any apology at this point and just kept stating that the problem had never happened before. He continued to be unhelpful whilst we sought a refund, bordering on aggressive/confrontational. At this point we stopped dealing with him and sought to seek a solution with booking. They were exceptionally helpful and immediately profusely apologetic about the situation, and arranged a refund. We are new to New Zealand from the UK and I am sad to say Brian is the first unfriendly kiwi that we have met in over 5 months of travelling around the country. I am sure he will use his comments below to discredit me, I wonder if he can actually comment and apologise to us? If he had actually apologised and been helpful we would not have sought a refund.
Apr 29th, 2022