Hahei Retreat

Hahei Retreat

Chamber Rating

2.7 - (6 reviews)
2
0
1
0
3
Read Our 6 Reviews

Chamber Rating

2.7 - (6 reviews)
2
0
1
0
3
  • julie starke


    Feb 20th, 2023

  • David Menezes


    Jan 16th, 2023

  • Natalie Hartwell


    Sep 7th, 2022

  • Ben Thompson

    Felt like a lot of hoops to jump through to get booked here including emailing vaccine passes prior to stay. Long list of rules in the room that we were asked to abide by. Unfortunately we had an issue with ants that got into our sealed and locked room (Room 2) on the second day of our stay whilst we were at the beach for the day. They got all over our food sealed in a cupboard. We informed the owner immediately as requested, unfortunately we did not find him helpful. We asked if we could move rooms, as he mentioned the adjacent room was free, but he didnt answer this request. He did not ever apologise for this issue. He gave us some ant killer but would not let us borrow a vacuum cleaner to get rid of the ants. He claimed it was our fault for leaving out a couple of mugs from breakfast and a bottle from the night before, but in my mind this is not unreasonable to leave out inside when on holiday. Because the ants were all over the room including in the bed we decided to leave the accommodation early. If the owner had been more helpful we most likely would have stayed. Again, Brian did not offer any apology at this point and just kept stating that the problem had never happened before. He continued to be unhelpful whilst we sought a refund, bordering on aggressive/confrontational. At this point we stopped dealing with him and sought to seek a solution with booking. They were exceptionally helpful and immediately profusely apologetic about the situation, and arranged a refund. We are new to New Zealand from the UK and I am sad to say Brian is the first unfriendly kiwi that we have met in over 5 months of travelling around the country. I am sure he will use his comments below to discredit me, I wonder if he can actually comment and apologise to us? If he had actually apologised and been helpful we would not have sought a refund.
    Apr 29th, 2022

  • Alex Remkes


    Jan 27th, 2022

Read Our 6 Reviews

About
Hahei Retreat

Hahei Retreat is located at 6 Orchard Rd in Coroglen, Waikato 3591. Hahei Retreat can be contacted via phone at 64276515173 for pricing, hours and directions.

Contact Info

  •   64276515173

Questions & Answers

Q What is the phone number for Hahei Retreat?

A The phone number for Hahei Retreat is: 64276515173.


Q Where is Hahei Retreat located?

A Hahei Retreat is located at 6 Orchard Rd, Coroglen, WKO 3591


Q How is Hahei Retreat rated?

A Hahei Retreat has a 2.7 Star Rating from 6 reviewers.

Ratings and Reviews
Hahei Retreat

Overall Rating

Overall Rating
( 6 Reviews )
2
0
1
0
3
Write a Review

julie starke on Google

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David Menezes on Google

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Natalie Hartwell on Google

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Ben Thompson on Google

image Felt like a lot of hoops to jump through to get booked here including emailing vaccine passes prior to stay. Long list of rules in the room that we were asked to abide by. Unfortunately we had an issue with ants that got into our sealed and locked room (Room 2) on the second day of our stay whilst we were at the beach for the day. They got all over our food sealed in a cupboard. We informed the owner immediately as requested, unfortunately we did not find him helpful. We asked if we could move rooms, as he mentioned the adjacent room was free, but he didnt answer this request. He did not ever apologise for this issue. He gave us some ant killer but would not let us borrow a vacuum cleaner to get rid of the ants. He claimed it was our fault for leaving out a couple of mugs from breakfast and a bottle from the night before, but in my mind this is not unreasonable to leave out inside when on holiday. Because the ants were all over the room including in the bed we decided to leave the accommodation early. If the owner had been more helpful we most likely would have stayed. Again, Brian did not offer any apology at this point and just kept stating that the problem had never happened before. He continued to be unhelpful whilst we sought a refund, bordering on aggressive/confrontational. At this point we stopped dealing with him and sought to seek a solution with booking. They were exceptionally helpful and immediately profusely apologetic about the situation, and arranged a refund. We are new to New Zealand from the UK and I am sad to say Brian is the first unfriendly kiwi that we have met in over 5 months of travelling around the country. I am sure he will use his comments below to discredit me, I wonder if he can actually comment and apologise to us? If he had actually apologised and been helpful we would not have sought a refund.


Alex Remkes on Google

image


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Overall Rating

Overall Rating
( 6 Reviews )
2
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1
0
3

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