Pascoes The Jewellers

I receive great service here, every time I go.
Dec 9th, 2022

We were shopping for a new man's watch. Sage was extremely helpful, asking questions to refine the options, and was happy to show us lots of different options till we found one that suits. Also purchased a new leather watch strap for me. Excellent service.
Nov 6th, 2022

Wonderful friendly staff, very helpful. Great experience
Oct 17th, 2022

Excellent all-round web site
Sep 27th, 2022

I chain I bought Xmas Eve as a Xmas gift didn't fit. So boxing day I asked the store for a refund. I was told that their policy states no refunds only store credit. I explained that under the n.z law, consumers guarantee act that I had a right to ask for a refund as the product was mint condition and simply did not fit. The manager told me that the consumers guarantee act is not n.z law, and only applies to buying "big items" like cars etc. I told her I've had no problems getting a refund from stores who have similar policies because Ive returned the item within 7 days as the law allows. She proceeded to lie to my face and tell me "it's not law" but for this one time only she will give me a refund. I couldn't be bothered to pull out my phone and show her the consumers guarantee act 1993 that I could easily Google on my phone because I just wanted my money back and she was giving it to me. However, I do not appreciate being lied to blanket statement to my face. This is misleading information and is criminal. And if I had the energy to be bothered I would report you to the police, so instead I've done a review. I will never shop at any pascoes, because if this is what managers are coached to tell consumer's in new zealand, it is dishonest. If I could give -5 stars that's what you deserve for breaking the consumers guarantee act law.
Mar 28th, 2022