babycity Lower Hutt

I came into the store today to ask a few questions about extendable teether straps. I asked one of your staff members, and she mumbled some kind of reply to my question before walking away and attending to another customer. I then saw a staff member who I thought looked helpful so I waited while she was talking with another customer, I waited roughly 5-10 mins while she just had her back turned to me with zero acknowledgment that I was also waiting. I ended up leaving and telling them at the checkout that the service was very sub par. Even if youre dealing with a customer and you see others waiting, the polite thing to do is to acknowledge the others and let them know you wont be long. Or ask another staff member to help assist you.
Apr 20th, 2023

Ran out of nappy bin bags for my angelcare bin. Vineet at Lower Hutt saved the day. No where in NZ seemed to have them and I couldnt wait weeks from overseas. Vineet found one in stock in his store and even arranged delivery of it for me to the Wellington Eastern suburbs. All over the phone to a stressed mum. Thankyou!
Jul 13th, 2022

Danielle at Baby City is the best! I get everything I need for my kids there.
Mar 31st, 2022

Went to baby city lower hutt today to get a car seat base was served by a lovely lady called Danielle and wow what an experience! Was super helpful in every way. Got a car seat and base for my pending arrival and it couldnt have gone smoother. Absolutely recommend. These guys know their stuff felt really good leaving there and got my car installed with no stress. Absolutely recommend
Jun 10th, 2021

Big blonde girl and old lady is not knowledgable in the products in store. They dont know what polarized sunglasses is either. Blonde girl is condescending when I said "dont worry about it, I will buy sunglasses on the internet." To which her reply "oh it exists?" Honestly I wouldnt shop here again. Customers pay more money at this shop to pay for your overpaid jobs and you cant even do that properly so why should I buy from you. Anyone who is reading this, just go to babyfactory down the road it is cheaper and more variety and they know their products and they smile.
Apr 2nd, 2020