Kess Hair & Beauty Queensgate

Service: Eyebrow threading
Apr 10th, 2023

Really great service from Sonam! Understood exactly what I wanted and talked me through what she was doing throughout the entire process. Would definitely be going back to Sonam and would recommend to anyone wanting to get their eyebrows threaded. Was really happy with both the result and service :)
Apr 5th, 2023

Mar 31st, 2023

Service: Eyebrow threading
Mar 28th, 2023

I made an online appointment selecting the services I want from which one of them was trimming/standard cut. So, I was there on time and there was this white female staff who was given to do my hairstyle and she asked me what Im after I told her anything that makes me look better thinking that she already knows what Im there for. She did the cutting and while billing she she charged me $10 extra so I asked her why and she said that she did restyling so I relied I asked you to do anything that makes me look better and Ive already selected the services on my online appointment booking page and how would I know anything about standard or trim or restyling for me its just cutting. She started arguing with me and said she doesnt check the booking appointment and called me cheeky. I paid for what I was originally quote on the online booking but I was very upset with overall cut and especially the behaviour of the her. I dont think I was being cheeky she was incompetent to not check what her upcoming booking entails and charge me extra $10 thats a rip off. Long story short staff there was incompetent and rude. Upset and did say better dont go there. I did threading eyebrows that was good. Service: Hairstyling
Mar 27th, 2023