Lumino Queens Drive | Lumino The Dentists

I am extremely impressed by the service I received from Hillary and the team. The exam was very thorough and I left knowing exactly what the next plan was for my teeth & gums. It was my first experience with a dentist here in NZ after moving from the UK, and I'm really glad I picked Lumino in Lower Hutt as my chosen dentist. I will definitely be recommending them to my friends and colleagues.
Dec 24th, 2018

Dec 24th, 2021

This complaint is written in retrospect as I realised I did not make a complaint at the time. I had been a customer at this dental clinic for years and made an appointment to see the dental hygienist 6 months in advance. A week before my appointment I got an email saying that the Hygienist wanted to reduce her hour so the day and time of my appointment had changed. I quickly replied to the email saying that I had already requested the time off work to make the first appointment and I could not change my shifts around again at such short notice. The lady stated that there had only been a change in the TIME of the appointment, not the day and sent me through another email with the amended appointment time. I arrived on day of my appointment, told my name and time of my appointment to the receptionist to which she replied with a very rude, very petty 'no'....and that's it. My interactions with the receptionist lasted about 10min, during which time she was very rude and did not seem to believe that I had been in contact with someone who told me my appointment was on the same day, but at a different time. She continued to state that I had gotten it all wrong, until she FINALLY look at her emails and saw that I had in fact been told to be there at the time and date I arrived. She did not apologise and went on to say the next available appointment was in three months, I left and got appointment with with very well established dental hygienist that day. The way this situation was managed was disgusting, you run a health service, how dear you treat your customers in such disrespectful manner.
Jun 1st, 2021

May 29th, 2020

Wow these guys are awesome. Didn't even feel the injection and professional expertise which fixed a problem that was small but causing me alot of grief. Only ended up costing me $89! Now it's fixed and I'm so grateful. Highly recommend. Lovely staff.
Jun 28th, 2019