Spice Traders

Food : 1/5 | Service : 1/5 | Atmosphere : 2/5 More
Apr 13th, 2023

I ordered a chicken curry which was clearly labelled 'Chicken Tikka Masala'. Except it wasn't chicken. It was tofu. I took it back and told them it was soy, not chicken and they told me I was wrong, it was chicken. It absolutely was not. They fought me on it relentlessly, telling me it's fine and that I was wrong. Eventually the chef came out looking sheepish and looked it the curry, but they never removed the mislabelled curry from the shelf. It's obvious they had tried to cut corners and substitute tofu for chicken. If it had been genuine error they would have been receptive- maybe shocked even, and they would have removed the product off the shelf and dealt with the situation. But there was no apology, just gaslighting, and eventually after I was clearly not going away, they replaced my food. It's a breach of our food labeling laws to mislabel food. I am hopeful this business gets investigated before a soy allergy puts someone in hospital.
Mar 25th, 2023

Too rude
Mar 6th, 2023

Should have read reviews before going here. Ended up with food poisoning from the paneer masala, which tasted better coming up than it did going down. Tried to call 30mins before closing but no answer, apparently they closed early. Poor hygiene practices, cook handed a naan with his bare hands and gave me a weird look.
Jan 29th, 2023

Best experience I have ever had with customer service. Hands down. Ever. Got a butter chicken combo for eat in, and got a huge portion that I needed to go back and get a take away container. The lady in front of me got it take away and its clear you get much more food doing eat in. The man who served me was absolutely delightful! I loved the sauce of the butter chicken so much, I asked if I could pay for extra. He said that they didnt really do that, but gave me a cheeky scoop of sauce because I asked so nicely. Absolutely made my day! I couldnt stop grinning. I wont be forgetting this soon. I guess it really does pay to be kind
Jan 8th, 2023