Budget Car & Truck Rental Wellington Airport
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Wellington International Airport 28 Stewart Duff Dr
Miramar, WGN 6022 - (644) 388-0987
Hours
Chamber Rating
-
Boris Spasov
Mar 5th, 2023 -
Soph Soph
Extremely impressed with the customer service provided by Josh from Budget. He was extremely helpful, booking was quick and the car was easy to find. I had no issues with the car it was brand new. The price was reasonable and there was a key return box for quick return. I will use this provider again.
Feb 3rd, 2023 -
Gray Mathias
Sep 1st, 2022 -
Anna Osborne
Absolutely ridiculous that they wont let you prepay or pay over the phone?! Please update your policy - its 2022 for goodness sake
Jul 13th, 2022 -
Paige Lacy
We arrived at Wellington Airport from Auckland on December 24 and had an SUV pre-booked online that was meant to be ready immediately. But we found that we were forced to wait over 45 minutes to pick up this car, and had to contend with a dithering and rude customer support representative. This individual, an older man, kept delaying us with lengthy descriptions of requirements for the car rental, was incapable of reading our driver's licenses (poor eyesight), and obstinately denying that vehicle insurance was already covered in our contract. He spun the computer monitor around at us to try and prove that we were wrong about the insurance payment. I suffer from hearing loss and have difficulty following what is being said in these situations, and made that clear to him. He made no attempt to make himself clear to me when I told him I am hearing impaired. He obviously needed much more training to handle disabled customers. Moreover, when he spun the computer monitor around, I felt that this behavior was unprofessional and informed him that this was the slowest I've ever seen anyone work at a car rental counter, and that we rented a car from Budget within 2 minutes at Vancouver International Airport (an airport that has its fair share of screwups) just recently. The assistant then stated that he was working 2 hours beyond his regular shift to help his colleague at the counter. But in fact it was the assistant who was asking his own colleague for help. We were frustrated with his incompetence. But then he insulted me (my husband informed me later) by instructing my husband that if we ever wanted assistance from Budget at WLG Airport, to come alone, and NOT to bring my wife to the counter again. This was absolutely appalling behaviour for customer support from a company that prides itself on superior service.
Dec 12th, 2022
About
Budget Car & Truck Rental Wellington Airport
Budget Car & Truck Rental Wellington Airport is located at Wellington International Airport 28 Stewart Duff Dr in Miramar, Wellington 6022. Budget Car & Truck Rental Wellington Airport can be contacted via phone at (644) 388-0987 for pricing, hours and directions.
Contact Info
- (644) 388-0987
Questions & Answers
Q What is the phone number for Budget Car & Truck Rental Wellington Airport?
A The phone number for Budget Car & Truck Rental Wellington Airport is: (644) 388-0987.
Q Where is Budget Car & Truck Rental Wellington Airport located?
A Budget Car & Truck Rental Wellington Airport is located at Wellington International Airport 28 Stewart Duff Dr, Miramar, WGN 6022
Q What is the internet address for Budget Car & Truck Rental Wellington Airport?
A The website (URL) for Budget Car & Truck Rental Wellington Airport is: https://www.budget.co.nz/en/locations/nz/wellington-ni/wlg?utm_campaign=Wellington-Airport&utm_medium=organic&utm_source=GMB
Q What days are Budget Car & Truck Rental Wellington Airport open?
A Budget Car & Truck Rental Wellington Airport is open:
Sunday: 7:30 AM - 7:30 AM
Monday: 7:00 AM - 8:30 PM
Tuesday: 7:00 AM - 8:30 PM
Wednesday: 7:00 AM - 7:00 AM
Thursday: 7:00 AM - 7:00 AM
Friday: 7:00 AM - 7:00 AM
Saturday: 7:30 AM - 7:30 AM
Q How is Budget Car & Truck Rental Wellington Airport rated?
A Budget Car & Truck Rental Wellington Airport has a 3.7 Star Rating from 21 reviewers.
Hours
Ratings and Reviews
Budget Car & Truck Rental Wellington Airport
Overall Rating
Overall Rating
( 21 Reviews )Boris Spasov on Google
Soph Soph on Google
Extremely impressed with the customer service provided by Josh from Budget. He was extremely helpful, booking was quick and the car was easy to find. I had no issues with the car it was brand new. The price was reasonable and there was a key return box for quick return. I will use this provider again.
Gray Mathias on Google
Anna Osborne on Google
Absolutely ridiculous that they wont let you prepay or pay over the phone?! Please update your policy - its 2022 for goodness sake
Paige Lacy on Google
We arrived at Wellington Airport from Auckland on December 24 and had an SUV pre-booked online that was meant to be ready immediately. But we found that we were forced to wait over 45 minutes to pick up this car, and had to contend with a dithering and rude customer support representative. This individual, an older man, kept delaying us with lengthy descriptions of requirements for the car rental, was incapable of reading our driver's licenses (poor eyesight), and obstinately denying that vehicle insurance was already covered in our contract. He spun the computer monitor around at us to try and prove that we were wrong about the insurance payment. I suffer from hearing loss and have difficulty following what is being said in these situations, and made that clear to him. He made no attempt to make himself clear to me when I told him I am hearing impaired. He obviously needed much more training to handle disabled customers. Moreover, when he spun the computer monitor around, I felt that this behavior was unprofessional and informed him that this was the slowest I've ever seen anyone work at a car rental counter, and that we rented a car from Budget within 2 minutes at Vancouver International Airport (an airport that has its fair share of screwups) just recently. The assistant then stated that he was working 2 hours beyond his regular shift to help his colleague at the counter. But in fact it was the assistant who was asking his own colleague for help. We were frustrated with his incompetence. But then he insulted me (my husband informed me later) by instructing my husband that if we ever wanted assistance from Budget at WLG Airport, to come alone, and NOT to bring my wife to the counter again. This was absolutely appalling behaviour for customer support from a company that prides itself on superior service.
Overall Rating
Overall Rating
( 21 Reviews )Write a Review
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