Club Active

Paid for annual membership but was unable to use the gym due to clubactive not honouring the gym induction and personal training session (gym membership was purchasing post surgery so needed to ensure the right use to stay safe). Hydropool is good resource but also not fully available and was closed with no notice on multiple occasions. Classes were full and not able to sign up yet on the occasions waitlisting worked there were less than half the class turning up. Parking is an issue and if you are mobility impaired be aware if parking at hydrotherapy pool entrance you then need to walk to other street due to the doors being locked. Overall really poor experience. NOTE: unable to reply to clubactive response but if they checked their records they would see I made multiple attempts to get the induction booked a few months after covid restrictions were fully lifted but still not able. They said they could only offer it as a paid session (so had people available just chose not to honour the paid membership). Their response also fails to recognize my feedback that there were under half the class turning up yet people unable to sign up / attend. Clubactive needs to be a lot more customer focused.
Dec 28th, 2022

Awesome to be a member and user of these facilities... Welcoming front staff. Your made to feel known and always welcome and very encouraging
May 4th, 2023

Wonderful environment. Great staff and good facilities.
Dec 7th, 2022

Oct 15th, 2022

My first time going and I felt very welcome and comfortable Love the atmosphere
Oct 9th, 2022