ANZ Willis Street Branch

Good bank, slow overall background process.
Apr 22nd, 2023

Poor service from employees
Mar 28th, 2023

Terrible costumer service. Not accomodating and told us that the paper form that I have to submit should be coloured w/c is not acceptable. Useless bank teller
Mar 24th, 2023

Went in the bank branch yesterday helping a new Immigrant open an account. The person assisting us was quite arrogant, did not allow for this person whose English was their second language to absorb the questions (their English is very good but NZs speak fast apparently). Did not explain things adequately, I could not work out what he was asking, I was born and bred in NZ. All this why slurping on a coffee! Not impressed at all. What made this experience worse was I recommended this bank to this person as Ive been using ANZ for years, personal and business banking. The bank employee needs a lot more training in customer service AND if staff are allowed to slurp on coffee in front of customers then at least offer the customers one as well! Terrible experience
Dec 17th, 2022

I always avoid the bank cause past experience its always a long wait and tired/irritated bankers, however, that wasnt the case! Zahli definitely deserves a promotion, she was so lovely, efficient and worked well with every customer I saw her with. Thank you for the wonderful service Zahli!
Jun 25th, 2022