TOA CrossFit / TOAFit Academy

Apr 15th, 2023

Was also pressured into signing a document without reading it. Turns out I registered for 12 weeks, assuming it was 4. Their cancellation policies are insane, requiring you to give 1 month notice. I've been forced to pay $800 for classes I am not attending. And why I'm not attending: my personal trainer had no clue what they're doing. Some of the other trainers need training in human relations. I was yelled at and dismissed by a trainer for asking a question during a group class. They appear friendly and welcoming when you sign up but then things change. Would not recommend.
Apr 7th, 2023

I attended a consultation on Wed 1 March and was shoved an eftpos machine in my face and a written agreement to sign up to a $99/week programme for 24 weeks. I didnt have the time to look over my budget but I had a strong feeling I couldnt afford it. I didnt sign any papers but did give a checking account I dont use often to the trainer and asked if I could read over the agreement at home. Still, I hadnt signed the papers but the following week, on Wed 1 March 2023, I was booked into another consultation which I did not confirm my absence/attendance. That same week on Thursday 2 March 2023, $402.74 was taken from said account and it was by Toa CrossFit. I hadnt signed any agreements whatsoever or made a verbal agreement/commitment to the program or to ToaFit, thus I was confused why $402.74 was taken from my account. This was the lump sum of 4 weeks of the $99/week programme I was offered plus a debit and credit fee etc. I have since been emailing and texting the owner of the gym on Thursday 2 March for my refund as this is illegal and blatant violation of basic contract law principles. I was told that because I missed the first session on Wed 1 March 2023, I would still be charged $85 for the missed session. Nothing on the website or in any agreement suggests that an $85 fee would be invoked from a missed session by a non-member like myself. It is now Tuesday 7 March and the ToaFit team has advised me that they will honour the $30 payment which was part of my agreement. This is despite there being no agreement or contract formed between ToaFit and I. I understand there are processes in a business but to brazenly ignore my non-signature of an agreement and charge me a fee of $402.74 cents it hour my knowledge is incredibly ridiculously and ILLEGAL! I wish I could have been able to afford to attend a gym and make use of their facilities but after their steep prices and their lack of thought and basic knowledge of contract law, I DO NOT RECOMMEND TOAFIT. I just want my money back so I can get on with my life! Please
Mar 21st, 2023

I came here for a drop-in in the morning. And it was great. The WOD was good, and the box itself is cute but gives you immediately a lovely welcome once you stepped on it. Edit: I give it five stars if the booking process would be more easy for a drop-in , thx.
Dec 10th, 2022

The most disrespectful people run this gym. I love CrossFit but refuse to go to this gym as I live close by and they blast the music and base at 6am to wake up the whole neighbourhood until 8pm everyday.
Aug 1st, 2022