Refresh Renovations Wellington - Lia Boersma

Services: Flooring, Design, Consultation, Remodeling, Demolition Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Nov 8th, 2021

Would thoroughly recommend Lia and her team. Having our home renovated in the middle of the Covid pandemic was a bit of a worry, however they whole job went off without a problem. They were always happy to listen to our ideas, and their team did a great job of suggesting changes along the way. Our's is a small 1960's weatherboard home, so we really wanted to retain that simplicity, while modernizing the space. We now have a bright, warm and modern 'urban bach' that is a pleasure to live in. Thanks again for everything. Services: Interior finishing, Repair flooring, Interior design, Architectural design services, Project management, Electrical work, Home renovations
Jan 10th, 2023

Services: Architectural design services, Home renovations Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Aug 25th, 2022

Unsuccessful experience. Refresh Renovations presented as chaotic. The tried and true efficient approach to sequencing most building projects was set aside for the motive of giving the impression of progress...and keeping us as "work in progress". The team were often distracted by shiny finishing things - as opposed to the critical practical rebuild tasks on a simple 70sqm house. The team opposed transparency and were unwilling to unpack the quoted $10,000 per square meter price for the works (which didn't include roof, appliances, foundations)...an eye watering 210% of the quantity survey pricing. The team knowingly breached the Heritage New Zealand compliance requirements and left me to resolve (after the many sub-contractors disappeared). Lia's bolshy and over-confident approach is disconnected from the actual skills of this company and nearly rendered our renovation unrecoverable. Refresh Renovation Ltd were very eager to solve their mistakes by issuing expensive contract variations at random. Nice people... but conclusions is that Lia takes on too much work, misrepresents their level of expertise and doesn't use the proprietary Refresh project management software that was a major selling point. Proved easier to manage the project ourselves rather than managing Lia & Co. Happy to discuss. Services: Flooring, Remodeling, Demolition
Nov 21st, 2021

Having my kitchen renovation undertaken by Refresh was one on the best decisions I have made and I did this against advice to save money and just manage it myself. What Refresh provided was a professional eye and guidance on what I wanted to achieve and what was required to get there. I had minimised what was involved and their input meant that I was able to manage my expectations to fit the budget I had. The budget was respected and the technology they use helps with no surprises happening and you feeling in control of decisions being made. From the fantastic Tina in design, Lia with her wise words and support on tiles and the amazing project manager Sashti I cannot fault the service I received. The sequencing of services is not something I could have managed on my own with the current trade shortage and the standard and finish is amazing. The complications around supply issues with covid were well communicated and I had a schedule that was easy to follow and I knew who was coming when, and they did! When an issue with the light occurred the Sashti drove to my house to look through all the boxes to find the small component that had gone missing. This meant no delay and showed the commitment to getting the work completed on time. The result has been better than what I imagined and has made me love coming home to my small but now beautiful kitchen. As the process was so easy and the results phenomenal I am thinking the bathroom is next once I save up again. This has changed my view on renovation and how we interact in the space. The lesson learnt was having Refresh saved me money and time in the long run and the end result is perfect. Regards
Nov 15th, 2021