Aura Hotel

May 1st, 2023

Great location, terrible experience. Worst customer service I have ever received. upon arrival we were given our key and pointed to a doorway that led us into a mall. We werent given instructions on how to find our room it took us 20 minutes to figure it out. Extremely dodgy hotel, And upon checkout we werent able to get our deposit back until 11, I emailed them my account info and called twice asking for the receipt to confirm that they had put it through, i didnt receive it at all. Sketchy as heck also the people in the room next to us were smoking meth with their door wide open. definitely not a place to take the kids. Noteworthy details: the pee that decorated the hallway was very unique and chique
Apr 25th, 2023

Apr 19th, 2023

Central location, handy to buses, nightlife. There was a brochure rack of things to do in the corridor. Receptionist was not helpful, and one could potentially get lost trying to find the way to the room. The room was one of five off a central communal lounge, kitchen, dining area, but I didnt see any other guests using the area. There was a microwave, toaster, and kettle in this area, with tea and coffee sachets provided in the room. The room had a bed at one end, kitchen bench and fridge on one side and a shower on the opposite side at the other end. Plenty of storage with a dressing table, a tall boy and a bedside unit. There was a TV on the wall, a fan and a heater, which was great as it was cold and raining outside. Sturdy luggage rack/ table but no seat in the room. Extra blankets were not provided. There was no dishwashing liquid even though there was a sign that said do your own dishes. No window in the room, so very dark at night. Towels, shampoo and soap provided. The shower was dirty.
Apr 23rd, 2023

Very good location within walking distance of most of cbd, but that's about all I can say that was good about the stay! The elevator was out of service, hallways not lit or very dim. Also had a very confusing lettering system to find rooms, Hallways smelled of urine, the room I was in was relatively clean but had paper-thin walls and could hear everything that went on in rooms on either side, the bathroom also had no ventilation! Some other guests on the floor i was staying on decided to throw somewhat of a party in the shared facility area with beerpon and various drug utensils left out for all to see, police were eventually called by the manager, by this time it was well after 1am. The area was left in a disgusting mess and was not cleaned when i checked out at 9am, it still had split fluids and food splatted on walls and drug utensils still not removed! Will not be staying again!
Apr 21st, 2023