The Co-operative Bank

Dongming gave excellent service and explained everything carefully and answered all my questions. Will be using Co-operative from now on, exceeded expectations.
Apr 23rd, 2023

Helen Kalin only covered for someone, when I walked in and needed help but she provided an absolute amazing service!!! Thank you again Helen! You were sooo helpful and friendly and should get an award for your customer service! I'm happy to be a new customer of The Co-operative with people like Helen working there!
Jan 27th, 2023

I don't see why I have to make an appointment when cleary you weren't busy when I came. Every other bank takes walk-ins why don't you? Very strange procedures.
Jul 12th, 2022

May 13th, 2022

If I could rate this bank a zero I would. We phoned to enquire about opening a joint account and were told this could only be done at a branch and not online. The representative on the phone identified this branch as our closest branch and I advised this was a 2 hour drive for us. We were told there was no other option but to visit the branch and they would be able to assist. We made a special trip only to be prevented access to the branch and rudely told we should have made an appointment, that we would not be seen without an appointment and that no appointments were available (despite staff sitting at desks helping nobody). Truly gobsmacked at this appalling "service" from a bank who claims to set themselves apart with their service. If they believe this poor service to be what sets them apart, then I dread to think what other aspects of their business could be like. We tried to support local, but once again, the local option is no match to the big aussie alternatives who just do it better.
May 27th, 2022