Vision Centre Optometrists

Mar 31st, 2023

One of the worst customer service I have experienced today at the New Lynn Branch on Sunday the 12th March at approx 11 am. Wanted to get some progressive Glasses made and the girl at the counter was sitting on the chair with her feet up on the other chair. Asked her some information on the glasses and without getting out of the chair feet still up rattled off some prices.. I asked if it was too much of an effort for her to get up and give me some brochures and some prices on transition lens etc.. She really made an effort to get up without a smile and opened some file to give me the price and said NO WE DONT HAVE BROCHURES ETC. I had not desire to progress further and walked out of the store and went to the opposition. If you have cameras you should look at it ... I think Management needs to give some customer service training to the staff or send some mystery shoppers as today you lost a customer for good. Will Never recommend.
Mar 30th, 2023

Mar 20th, 2023

Great service. Very attentative, listens and responds, picks up on my meaning when I talk about vision.
Nov 21st, 2022

Love your work, Paula! Seriously fab at your job and make sure head office know how valuable you are! Super passionate about your job and your product knowledge is on point Your customer service is outstanding , hence why I have purchased 4 pairs in the last 12 months. There is so much competition in the Eyewear sector now- therefore my dealing with Vision Eyewear in comparison to your competitors is faultless. You really do care for your customers from the Eye test to closing of your the sale. Paula, I never once felt rushed your expertise in finding the perfect frame to suit my face from a corporate look to my everyday casual look, now this is exactly what your competitors lack in. To all the customers out there struggling to find the perfect Eyewear- there is an answer, stop in at the New Lynn Vision Store and ask for Paula and Missy. Believe me you won't look back! Belle
Jul 1st, 2022