Waterware

Bought an expensive kitchen tap from this co and have had nothing but trouble with it ever since. Within 6 months of installing the tap, it began to leak quite badly. We contacted customer service in Auckland and spoke to a rather rude lady who suggested the tap had been installed incorrectly or that the mains pressure was too high and that they would have to investigate further. After a week or so, and after a visit from their rep, they concluded the problem was due to a faulty ceramic cartridge and they would replace it. Waited for another 2 weeks or so to have the replacement cartridge to be fitted only to find they had ordered the wrong size. Waited another 2 weeks or so to have the correct cartridge fitted but 4 months on the leak has returned. Any reputable co would have offered a replacement unit or money back at the outset, but not this one. Instead we had to endure a rude customer service lady who tried her best to lay the blame on other factors but grudgingly accepted liability in the end. Weve now decided to replace the tap with another brand and vow never to deal with this 3rd rate co again. Their products are substandard and their customer service is appalling!!
Dec 23rd, 2022

I highly recommend Waterware, they are very knowledgeable & helpful. We installed 3 boilers & 93 radiator heaters in our lodge & had some issues with the system, they came out had a look & gave us there advice & made sure its all set up correctly. We also needed radiator bleeding keys & brought 4 online & they got delivered first thing in the morning the next dayamazing.
Jun 21st, 2022

I have just received outstanding customer service from Tara, in searching for a small part I needed to repair a 12 year old kitchen tap. Not only did she stick with it until she found the part, but then sent it to me without charge. Couldnt ask for better service. Thanks Tara
Jun 18th, 2022

Waterware is our first port of call for every bathroom we design. Their range is vast, the designs are stunning and best of all will stand the test of time. The icing on the cake is their outstanding customer service! We are already onto our next project and Waterware will once again be our primary provider. Nicky Entrance Design
Mar 20th, 2021

Always super helpful and knowledgeable and great products!
Apr 3rd, 2023