Daikin New Zealand - Auckland Head Office

Shockingly bad experience. Have had a failed heat pump since it was first installed in June. So its had issues from day one. Daikin wont respond to our installer who is now at wits end trying to get another heat pump from them. 6 months on with a young baby in the room going into summer and we have needed to get in touch with Daikin directly to try to get traction. Not currently getting anywhere. Next stop is getting both Daikin heat pumps removed and going to another brand that has better post care support.As promised I would update the review once resolved. Our heat pump that had issues has now been replaced. Daikin pretended it wasnt a manufacturing issue, but there was a leak in the inside unit. Our installer has now experienced this on more than one unit, which is a newer model. Our other unit makes horribly loud clonking noises, but otherwise works Our installer has moved exclusively to Mitsubishi since the issues theyve had with support from Daikin. In my opinion, Whoever is running the NZ branches needs to be replaced, they arent running a good operation. We have no faith in Daikin.
Apr 14th, 2023

please give me your email, i need claim warranty for my heat pump, the rattling noise makes me crazy. thx
Mar 17th, 2023

I would warn prospective customers of Daikin to expect poor aftersales service. Had 2 Daikin heatpumps installed in my new built property and one of them started making a rattling noise six months later. Contacted Quality Heating Services to look at it but only got pleasantries and no action. Contacted Daikin NZ without a response. Buy a Daikin at your own peril.
Jan 1st, 2023

It is very unfortunate that there 2 units in a 2017 built home failed, one in 3 year of installation and other in 6th year. Although they were fixed within warranty. The 5KW unit fix only lasted 3 months. Now have unit outside warranty. I expected Diakin units to last atleast 10 to 15 years without problem similar to other reputed brands. Not a happy experience. FYI - Model number supplied as requested by the response to this review
Nov 16th, 2022

Support is terrible, have contacted 3 electricians to try and get my heat pump looked at, 2 recommended by daikin. None will even quote for the job as it has been incorrectly installed. I've called daikin several times, the last time they finally agreed something was wrong and would send someone out, they have never contacted me since and no one has come to look. I've even been hung up on by daikin. The service guy on the phone even called the electrician a liar and that the people whi install daikins are at the top of their game, but in the same call admitted something was wrong. I have my heat pump set to heat to 16 degrees and it heats to 23 before it cuts out, and won't cut back in until the room is 10 degrees. Stay away from daikin, the moment you have a problem you out in the cold, literally!
Aug 20th, 2022