The Doctors Ti Rakau

Highly recommended this Doctors practice. My normal Dr's practice (in Howick) were unable to see me for 2 days running even for a phone consult. I have covid & was very unwell. The Nurse here saw me in less than 15 minutes yesterday & the Doctor saw me immediately afterwards. She was thorough, professional, kind & caring. Diagnosed a secondary chest infection. Im so grateful these Doctors are willing to take "walk in" (or in my case drive-in) patients & for the great care. I wouldnt hesitate to return.
Apr 19th, 2023

Absolute worse COUPLE of experiences.. Decided to give them another chance as my daughter is very ill and I cant afford an urgent care so went to my GP. Big mistake! I was a couple minutes late to my 10.15 appointment WITH MY SICK 1 YEAR OLD BABY AND THEY MADE US WAIT IN THE CAR FOR ONE HOUR THEN WE WERE CALLED INSIDE AND WAITED AN ADDITIONAL TWENTY MINUTES WHERE WE STILL WERE NOT SEEN!!! We walked out! I pray this provider gets shut down.
Apr 18th, 2023

Friendly receptionist, good place to do Xray, no need booking.
Mar 24th, 2023

I visited the doctors ti rakau several times. They welcome walk-in patients with no GP registered. All the doctors I met were very professional and kind. I met Dr. Teresa when my daughter was having a cold, and the doctor gave us a prescription with proper medicines to help her recover quickly. When my daughter had to go through a blood test, not only did Dr. Teresa give us a follow-up call even though it was past her working hours, but she sent me the letters I needed. Thanks to the nurse Margaret for sending me the email. The nurse Shuvani was also so helpful that she gave me another follow-up call to check my daughter's condition. (Sorry if I got the wrong spelling on their names) I highly recommend this clinic. You might need to wait to see the nurse and doctor if you don't have an appointment, but I think we are lucky to have this clinic welcoming walk-in patients anytime and to be cared for by professional doctors and nurses.
Mar 16th, 2023

Hi Its been 6-7 years that I am registered patient at this practice. I was never able to get an appointment easily. I had booked at least a week. But sickness comes uninformed and what we can do in those situations? As you alway say, we are aware that youre short of doctors. Walk in was at least helpful. and now I was told that walk in time is till 12.30 which is totally unacceptable. I spend at least 30/50 dollars on each visit. Every time when I try for appts they ask to go to east care and then why am I registered with you? I called few minutes back requesting an appointment and was told fully booked and no walk ins as it closed at 12.30. I was really disappointed and told them that thinking of changing my doctors. And the lady on the phone, guess she got impatient and told me, its upto you. She didnt even try to see if they have got any appointments for next week. She just asked me to go to Eastcare. I am not surprised I can see 2.3 star rating for this clinic.
Mar 15th, 2023