Moto Car Rental

Car was filthy and didn't smell too clean, but was economical and had fuel discount tag..
Apr 4th, 2023

I will never rent from this company again! Our rental car broke down when a rock or stone caused the car to overheat. This happened early afternoon in Tirau. We contacted Moto who told us to call AA who would come out straight away. We did this, paid $150 call out fee then waited until mechanic arrived. We contacted Moto again for some sort of support & advice on what to do, we got none. We ended up waiting in our rental car for 5 hours until towed to workshop (it was raining, couldnt even get out to go anywhere), by this time it was 7.30/8pm. We had accommodation booked in Taupo, no way to get there as no public transport so had no choice but to get a taxi $321. We got a replacement car 24 hours after car broke down & when I contacted Moto again to get reimbursement for taxi, this was here response The car is back with our mechanic, and it has been found that a rock or stone has hit the front bumper and damaged the compressor found behind the bumper. This will be classed as an accident. I have no idea how this can be called an accident, this company does not care & thankfully we were in a position to pay call out of $150 as well as taxi $321, but Im sure some other people might not have been & would have been left out on the street. Just imagine if we were non-English-speaking tourists, or young girls abandoned in a little town, or elderly people who may not have known what to do under these circumstances. Shame on you Moto, if you are proudly 100% Kiwi owned & operated, then I am very embarrassed to be a kiwi if this is how you treat your customers!
Mar 27th, 2023

Mar 27th, 2023

Super Friendly and helpful staff. They even drove us to the airport out of their working time.
Mar 24th, 2023

(Translated by Google) Good provider, good vehicle... (Original) Bon prestataire, bon vhicule...
Mar 9th, 2023